We are talking customer service with Howard "Top Dawg" Wallach for our Sixth Episode! Our podcasts are real, raw, and uncut. Just to warn you the audio does cut out a few times. We stay authentic and won't polish or overly edit our podcasts to be something that we are not. Howard "Top Dawg" Wallach owns a A-Z Entertainment company in Chicago, Illinois. We ask the questions that most people are too afraid to ask or answer.
A few notable questions
How would you handle a disgruntle customer?
If you have been in business long enough you will get a disgruntled customer. Apologize gracefully and prompt and find a solution. Listen to their concerns. Do them one better next time whether it is extra add-ons or extra time.
What does customer service mean to you?
This is something you want to do, not something you need to do. Be advocates for your clients. Have tremendous empathy and excellent communication.